How to Choose a Managed Service Provider

Choosing an MSP is a significant decision. Here's what to look for.

1. Local Presence

When you need on-site support, response time matters. Choose a provider with local technicians.

2. Proven Track Record

• Years in business
• Client references
• Industry certifications
• BBB accreditation and reviews

3. Transparent Pricing

Beware hidden fees. Look for flat-rate monthly pricing with clear explanations of what's included.

4. Comprehensive Security

Security shouldn't be an expensive add-on. Ensure the MSP includes endpoint protection, email security, patch management, backup monitoring, and security training.

5. Responsive Support

Ask about response time guarantees, help desk hours, and who answers the phone.

Red Flags

• Long-term contracts with no exit clause
• Pricing too good to be true
• Can't provide references
• No local presence