Your Privacy Matters

1Introduction

Bergen Computer Solutions, LLC (“BCS,” “we,” “our,” or “us”) operates the website bergencomputersolutions.com and provides managed IT, computer repair, cyber security, and related technology services to clients across Bergen County, NJ and the surrounding region.

This Privacy Policy explains what information we collect when you visit our website or contact us, how we use that information, who we share it with, and the choices you have. By using our website or services, you agree to this policy.

2Information We Collect

Information You Provide

When you fill out a contact form, request a quote, call us, or email us, we collect the information you choose to share, which may include:

• Name
• Email address
• Phone number
• Business or company name
• Service address (for residential or onsite work)
• Description of your IT needs or issue

Information Collected Automatically

When you visit our site, we (and our third-party providers) automatically collect:

• IP address and approximate geographic location
• Device type, browser, operating system, and screen resolution
• Pages viewed, time spent, scroll depth, and clicks
• Referring website (where you came from)
• Whether you arrived via a paid ad, organic search, social, or direct visit
• Cookies and similar tracking identifiers (see Section 4)

3How We Use Information

We use the information we collect to:

• Respond to inquiries, schedule service, and provide written quotes
• Deliver the IT services you’ve engaged us for
• Send service-related emails and follow-ups
• Improve our website, troubleshoot technical issues, and analyze traffic patterns
• Measure the effectiveness of our advertising and marketing
• Comply with legal obligations and protect against fraud

We do not sell your personal information to third parties, and we do not use it for purposes unrelated to running our business.

4Cookies & Tracking

Our site uses cookies and similar technologies (such as web beacons, pixels, and local storage) to make the site work, remember preferences, measure traffic, and support our advertising. You can control cookies through your browser settings or device-level controls.

Categories of cookies we use

• Essential: required for the site to function (e.g. session storage that remembers if you’ve dismissed a popup).
• Analytics: Google Analytics 4 (GA4) measures aggregate site usage so we can improve performance and content.
• Advertising: Google Ads cookies and tags help us measure conversions and show our ads to people who’ve previously visited the site.
• Click fraud protection: ClickCease identifies invalid clicks on our paid ads to prevent ad budget waste.

5Third-Party Services

To run the site and serve our customers, we use the following third-party providers. Each handles your data under their own privacy policy:

6Advertising & Remarketing

We advertise on Google Search and Display, and we use Google’s remarketing features. This means:

• If you visit our site, you may later see our ads on other websites (e.g. YouTube, news sites, blogs) that participate in the Google Display Network.
• Google uses cookies to determine which ads to show based on your prior visits to our site.
• We use Google Ads conversion tracking to measure when an ad click leads to a form submission or phone call, but we do not receive your personal contact information from Google.

You can opt out of Google’s use of cookies for personalized advertising by visiting Google Ads Settings. You can also opt out of third-party vendor use of cookies for personalized advertising via the Digital Advertising Alliance opt-out page.

7Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including:

• Access: request a copy of the personal information we hold about you
• Correction: ask us to correct information that is inaccurate
• Deletion: ask us to delete your personal information
• Opt-out of marketing: unsubscribe from any marketing emails or request that we stop contacting you
• Cookie controls: use your browser’s settings to block or delete cookies

California residents (CCPA/CPRA): you have the right to know what personal information we collect, request deletion, and opt out of any “sale” or “sharing” of your personal information. We do not sell personal information for monetary value, but use of advertising cookies may be considered “sharing” under California law. To exercise your rights, contact us using the details in Section 11.

EU/UK residents (GDPR): you have the right to access, rectify, erase, restrict processing, and port your data, and to object to processing. The legal basis for our processing is generally your consent (forms, cookies) or our legitimate business interests (analytics, fraud prevention).

8Data Retention & Security

We retain personal information only as long as needed for the purposes described above — typically the duration of our customer relationship plus a reasonable period afterward for tax, audit, and legal purposes.

We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS), access controls, and reputable third-party providers. No method of transmission over the internet is 100% secure, but we work to keep your data protected.

9Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we’ve received information from a child under 13, please contact us and we’ll delete it.

10Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal, regulatory, or operational reasons. The “Last updated” date at the top of this page indicates when the most recent changes took effect. Material changes will be highlighted on the site or communicated by email to active customers.

11Contact Us

Questions about this Privacy Policy, requests to exercise your rights, or any other privacy concern? Reach out: